Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Intake, the AI-powered email intake service operated by costa.ai, based in Switzerland (“costa.ai”, “we”, “us”), available at intake-app.costa.ai (the “Service”). By creating an account or using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service.

Intake connects to email accounts you authorize (or receives email you forward to it) and uses automated systems, including artificial-intelligence models, to organize that email: extracting tasks, obligations, deadlines, contacts, and related information, and storing message content and attachments so you can search and act on them.

You must provide accurate information when creating an account and keep your credentials secure. You are responsible for all activity under your account. You may only connect mailboxes that you own or are authorized to connect, and you are responsible for ensuring that your use of the Service with that mailbox complies with applicable law and any obligations you owe to third parties (for example, your employer or your correspondents).

New accounts may include a free trial. After the trial, continued use requires a paid subscription. Payments are processed by our payment provider (Stripe); by subscribing you authorize recurring charges at the then-current price until you cancel. You can cancel at any time, effective at the end of the current billing period. Except where required by law, fees are non-refundable.

You retain all rights to the emails, attachments, and other content you submit to or connect with the Service (“Your Content”). You grant us a limited license to host, process, transmit, and display Your Content solely as needed to provide, secure, and improve the Service for you. We do not sell Your Content.

The Service uses AI models to summarize messages and extract tasks, deadlines, and other structured information. AI output can be incomplete or wrong. The Service is an assistant, not a system of record: you are responsible for verifying deadlines, obligations, amounts, and any other extracted information before relying on it. The Service does not provide legal, financial, or professional advice.

You agree not to:

• use the Service in violation of applicable law or the rights of others;
• connect a mailbox or submit content you have no right to process;
• attempt to probe, disrupt, or gain unauthorized access to the Service or other users’ data;
• resell or provide the Service to third parties without our written consent;
• use the Service to send spam or to develop a competing product.

The Service interoperates with third-party services such as Google and Microsoft mailbox providers and the Stripe payment platform. Your use of those services is governed by their own terms. We are not responsible for third-party services, and disconnecting them may limit Service functionality.

The Service, including its software, design, and branding, is owned by costa.ai and its licensors and is protected by intellectual-property laws. These Terms grant you no rights in the Service other than the limited right to use it in accordance with these Terms.

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law, or if we discontinue the Service. Upon termination we will delete or de-identify Your Content as described in the Privacy Policy.

The Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including fitness for a particular purpose and non-infringement. To the maximum extent permitted by law, costa.ai will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, or data, and our aggregate liability arising out of the Service will not exceed the amounts you paid us in the twelve months preceding the claim. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

We may modify the Service and these Terms. If we make material changes to these Terms, we will give you reasonable notice (for example, by email or an in-app notice) before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

These Terms are governed by Swiss law, without regard to conflict-of-law rules and excluding the UN Convention on Contracts for the International Sale of Goods. Disputes arising out of these Terms or the Service will be resolved by the competent courts at costa.ai’s seat in Switzerland, except where mandatory consumer-protection law gives you the right to bring proceedings elsewhere.

Questions about these Terms? Contact us at luca@costa.ai.